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Refund Policy

Last updated: 2026-05-01

The honest version

Crypto payments are irreversible by design — there are no chargebacks. We still want you to feel good about every dollar spent on goxne. So we offer voluntary refunds in three situations:

Eligible for full refund

• Service failure: a Hire never produced a single alert during its first 7 days due to a defect on our side.
• Wrong hire: you bought the wrong listing and contact us within 48 hours of payment, before any alerts have fired.
• Duplicate payment: you accidentally paid twice for the same order.

Eligible for pro-rated credit

• A Hire is materially broken for >7 consecutive days during an active subscription.
• You cancel a multi-month subscription before the period ends — credit (not refund) issued for the unused months.

Not eligible

• The Hire delivered alerts but you didn't act on them, or the underlying market moved against you.
• Buyer's remorse after alerts have started arriving.
• "I changed my mind" after >7 days of normal service.
• Account suspended for AUP violation.

How to request

Email support@goxne.com with your order ID and reason, or use the form at /contact. We respond within 3 business days. Approved refunds are paid back to the original chain you used.

Creator revshare

If a refund is granted on a UGC sale, the creator's pending payout for that sale is reversed. Already-paid-out payouts may be deducted from future earnings.